Complaints policy

The journal intends to respond and resolve all complaints quickly and constructively. According to the nature and complexity of the complaint, the case will be studied by the editorial team of Revista de la Facultad de Medicina Humana, and decisions will be made taking into account the recommendations issued by the Committee on Publication Ethics (COPE).

To submit a complaint of any editorial decision of this journal, you must write directly to the main contact e-mail of the previous mentioned. All communications shall be resolved within thirty (30) business days. Although depending on the level of complexity of the complaint, the complainant will be informed if more time is required to conclude the investigation of the case.

The complaint must be clear, specific and contain sufficient data to demonstrate a possible fault in the editorial process of the journal. As far as possible, additional documentation must be attached as proof or evidence of the concern.

Complaints that are outside the scope of the journal: such as personal complaints against authors, editors, evaluators or the editorial team of the journal, will receive a response indicating the reasons why the complaint is not considered valid. In addition, the journal will refrain from conducting investigations when complaints or claims are submitted in an offensive, threatening or defamatory manner.

Appeals policy

Editors have the faculty to determine in the first instance whether a journal submission is appropriate and, consequently, to reject the submission at this stage without an external review and with a very general statement of the rejection decision to the editors or authors. These decisions are not subject to formal appeal.

On the other hand, if an author considers that the decision to reject his manuscript did not agree with the journal policy or if the author disagrees with some of the corrective measures taken after publication, you can appeal the decision by sending a detailed and duly substantiated communication to the main contact of the journal.

The editor-in-chief, in conjunction with the editor in charge of the article in question, will review the editorial process of the article on appeal and respond to the author if:

  • The decision made must be kept
  • Another independent opinion is required
  • The appeal should be considered

Complainant shall be informed of the decision with an explanation, if applicable. Decisions on appeals are final and new submissions have priority over previous appeals. Decisions will be made taking into account the recommendations made by the Committee on Publication Ethics (COPE).