Patient satisfaction and quality of care of the internal medicine service of Hospital Daniel Alcides Carrión. Huancayo - Perú
Satisfacción del usuario del servicio de medicina interna sobre la calidad de atención en el Hospital Daniel Alcides Carrión, Huancayo – Perú
DOI:
https://doi.org/10.25176/RFMH.v20i3.3123Keywords:
Patient satisfaction, Questionnaire, Quality assurance; Health careAbstract
Introduction: Patient satisfaction is an indicator of the quality of care provided in health services.Knowing the level of satisfaction will improve deficiencies and reaffirm strengths to develop a healthsystem that provides the quality care that patients demand. Objective: To determine the satisfactionof the quality of service of patients of external Internal Medicine consultation of Hospital Daniel AlcidesCarrión - Huancayo, from July to November 2016. Methods: Observational, descriptive, cross-sectionalstudy. The sample consisted of 292 patients. The quality of service in the health system according topatient satisfaction was measured using the standardized SERVQUAL questionnaire. Results: 57% ofthe sample was female, the ages of the participants ranged from 36 to 45 years. Similarly, 36% of usershad complete secondary education and 63% were continuing patients. Overall satisfaction was 60.3%.The percentage values depended on the dimensions of safety and empathy with 86.8% and 80.3%satisfaction, respectively. The highest level of dissatisfaction was obtained by the dimension of tangibleaspects with 57.1% of dissatisfied users, followed by the dimension of responsiveness of health serviceswith 55.5% of dissatisfaction. Conclusions: the health system must implement strategies to improvecare services to provide timely and quality care to users.
Downloads
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2020 Revista de la Facultad de Medicina Humana
This work is licensed under a Creative Commons Attribution 4.0 International License.